Odette Ostrich by Jellycat

Description

Jellycat’s Odette the Ostrich should definitely be the newest addition to your child’s toy collection. As although this lovely lady cannot fly, Odette the ostrich‘s fluffy long legs keep her swift! She is impressively beautiful with her long striped feathers and exuberant eyes, she’ll attract attention wherever she goes!

This cuddly toy is perfect for any child 12 months and over, who will fall in love with her straight away! Odette the Ostrich comes in three different sizes: huge, large, and really big – which means kids of all sizes can have fun with her all day and night.

Get your Odette the Ostrich today or for more information on all our Jellycat stuffed animals you can email us at shop@jeremyshomestore.co.uk or call us on 01892 525976.

Returns & Delivery

We ship all our parcels with Royal Mail using their tracked services. As soon as your parcel leaves us you will be sent tracking information via text or email. From this you will be able to track the progress of your parcel. Please note that no Royal Mail parcels are delivered on a Sunday and only limited deliveries are made on Saturdays.

We only despatch parcels on a Monday – Friday. Royal Mail do not make collections  from us on Bank Holidays or Weekends. We offer three delivery options.

Tracked24 1-2 working day service £4.99 per order

Tracked48 3-5 working day service £2.99 per order Free on orders over £25

Special Delivery Next day delivery before 1pm Monday – Saturday only (please note parcels can not be delivered on a Sunday or a bank holiday) In order to use this service you must order before 2pm. If  you place an order on a Friday after 2pm your parcel will be dispatched on a Monday and delivered on a Tuesday. If you place an order on a Saturday your parcel will be despatched on a Monday and delivered on a Tuesday. If you place an order on a Sunday your parcel will be despatched on a Monday and delivered on a Tuesday. If you place an order on a bank holiday (including Good Friday, Christmas Day, Boxing Day and New Years Day) your parcel will not leave us until the next working day and will be delivered on the following working day. £10.00 per order

International Parcels Unfortunately, we have had to suspend international parcels during the current COVID19 situation but hope to resume this service as soon as we can.

Correct Address If you have entered the incorrect delivery address at the checkout page then please contact us via email us at online@jeremyshomestore.co.uk as soon as possible as we may be able to amend the order if it has not been dispatched. However, if the parcel has be sent and consequently ends up elsewhere, we will be unable to offer a refund. We can assist with trying to track the missing parcel. Please email us online@jeremyshomestore.co.uk. If the parcel is returned to us, we can resend it after receiving a further postage payment, or refund the product amount less your postage costs. Parcels can take up to 28 days to be returned back to us and a further 3 days for a refund to be processed.

Parcels left in Safe places We do not recommend that you ask for parcels to be left on doorsteps or safe places and we cannot be held responsible for parcels that then go missing.  The post person delivering your item has the overall choice as to whether the parcel is left in the safe place. If the post person cannot find a safe place, a calling card is left and the parcel is held at the sorting office. Please check with neighbours if your parcel is showing delivered on the tracking. If the parcel is not collected from the sorting office it will be returned to us. We will only be able to re send the item if a further postage payment is made.

Collect in Store At the checkout stage, click the ‘Collect in Store’ option and you can pick up your order from our Tunbridge Wells store. Orders  will be available after two working days . You will receive a confirmation email when your order is ready to collect. If you require an item urgently. Please email or call us and we will endeavour to make sure your order is available as soon as we can. Please note our online parcels are not picked and packed at the store and need to come from our warehouse to the store first. The store is located at: 26-28 Monson Road, Tunbridge Wells, TN1 1ND 01892 525976

Missing Parcels or non delivery In the unlikely event that your parcel does not arrive, please contact us as soon as possible using online@jeremyshomestore.co.uk.  To speed up the investigation process please include your full name and order number. we will be able to trace the journey of your parcel through Royal Mail and if it has been delivered we will be able to obtain GPS tracking to ascertain its whereabouts. If  sadly your parcel is lost, we are unable to send out replacement goods or provide a refund until 10 working days after the due delivery date of the parcel. In most cases parcels do turn up before this deadline.

Queries Staff at our store in Tunbridge Wells can only deal with questions regarding collect in store orders. Please do not call our store about online orders, our staff cannot help and have no information regarding online orders. If you have any questions regarding delivery options, email online@jeremyshomestore.co.uk We endeavour to answer all your queries as soon as we can.