We’re committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before they are used or installed.
What is the returns, exchange and refunds policy?
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
How do I return items to store?
You can return item(s) to use in store at 26-28 Monson Road, Tunbridge Wells, TN1 1ND
How do I return by post?
Please return all items to 26-28 Monson Road, Tunbridge Wells, TN1 1ND.
Items returned by post can take up to 10 working days to reach us once you have posted the parcel.
We do not cover the cost of the postage to send us items, nor do we issue a refund for any postage you’ve paid for.
We cannot accept any liability if your item(s) get lost in the post when sending them back to us.